Readiness Assessment and ROI Estimation for your organization
Get a personalized report indicating which Einstein features you’re ready to use now and the return on investment you can expect from them.
Sales Cloud Einstein
Let Einstein do the busywork so you focus on selling and closing more deals.
Service Cloud Einstein
Support your agents and increase customer satisfaction using the power of AI.
Einstein Conversation Insights
Surface key insights and coachable moments from your teams’ sales conversations to drive deals forward.
Einstein Bots
Engage your customers to quickly solve common questions via self-service.
Einstein Copilot
Empower every employee to do more with Einstein Copilot (beta), your conversational AI for CRM. Sales, service, commerce, and marketing teams can get work done faster and focus on what’s important, like spending more time with your customers. All with the help of a trusted advisor — right in the flow of work.
Sales Cloud Einstein
Prioritize leads and opportunities that are most likely to convert, get alerts for key changes to accounts and opportunities, uncover pipeline trends, predict sales forecasts, automate data capture, and more.
Service Cloud Einstein
Scale support with custom chatbots and increase agent efficiency with a suite of smart service features, including case classification, case routing, case wrap-up, reply recommendations, and article recommendations.
Einstein Bots
Engage your customers to quickly solve common questions via self-service.
Media.Monks improves win rate by 14% with Einstein Opportunity Scoring
Media.Monks’s leadership team uses Einstein Opportunity Scoring as a trust indicator to measure the probability of opportunities being converted to sales, and to identify at-risk pipelines. In conjunction with Sales Cloud and Collaborative Forecast, it has improved win rate by 14% for collaborative opportunities.
Hapag-Lloyd achieves higher first case resolutions with Einstein Case Classification
Hapag-Lloyd handles over 100,000 cases per day, routed with 92% accuracy by Einstein in interaction with the ERP, resulting in faster resolution and a better experience.
Willer reduced 17% call volume with Einstein Bots
Willer reduced their call volume to 150,000 cases per year, a 17% reduction compared to before building their bot. Self-service channels with Einstein Bots improved the call response rate from 81% to 85%. Their NLP-based bot helps them improve customer satisfaction and reduce the amount of time to get to the right answer.
See how Salesforce Einstein can transform your organization.